Terms & Privacy Policy

Privacy Policy for RainGuard Experts
Effective Date: January 1, 2025

Business Name: RainGuard Experts – Your Trusted Home Service Professionals
Website: https://rainguardexperts.com/
Email: dawson@rainguardexperts.com
Phone: (919) 276-8264

1. Introduction

At RainGuard Experts, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, request service quotes, or opt-in for communications, including SMS and email.

2. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Details: Your name, email address, phone number, and ZIP or service address.
  • Service Details: Information about the specific home services you request, such as plumbing, electrical, roofing, or remodeling.
  • Communication Preferences: Your preferences regarding SMS, email, or phone communications.
  • Technical Data: Non-personal data such as browser type, IP address, and usage analytics to enhance our website performance and security.

3. How We Use Your Information

We use your information to:

  • Connect you with qualified local service professionals.
  • Manage service requests, quotes, or referrals.
  • Communicate service confirmations, updates, and support messages.
  • Improve our website functionality and user experience.
  • Send optional promotional or marketing messages (only if you’ve opted in).

Your phone number will only be used for SMS marketing if you explicitly check the consent box on our opt-in form.

4. SMS & Email Communication Policy

Transactional Messages:
If you opt in for transactional messages, you may receive SMS messages related to:

  • Service request confirmations.
  • Scheduling reminders and updates.
  • Follow-up inquiries regarding service quality.

Marketing Messages:
If you separately opt in for marketing messages, you may receive:

  • Special offers, promotions, or partner announcements.
  • Message frequency: up to 6 messages per month.
  • Standard message and data rates may apply.

Opting Out:
You can opt out of SMS messages at any time by replying “STOP.”
To unsubscribe from marketing messages, follow the instructions in the message, or contact us at dawson@rainguardexperts.com.
Opting out of marketing messages will not affect transactional messages related to your service.

5. Third-Party Services & Lead-Generation Disclaimer

RainGuard Experts operates as an independent lead-generation platform, connecting customers with verified local home service professionals.
We do not directly provide electrical, plumbing, HVAC, or home repair services.

When you submit an inquiry or contact us via our website or phone:

  • Your information may be shared with third-party providers to fulfill your service request.
  • These independent contractors work under their own licenses, pricing, and policies.
  • RainGuard Experts may receive a referral fee or commission for successful customer connections.

We are not responsible for the actions, pricing, or service outcomes of any third-party provider. Please review their terms and privacy policies before proceeding with their services.

6. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share your information with:

  • Authorized third-party service providers involved in fulfilling your request.
  • Partners who assist with SMS, email, and other communication services.
  • Regulatory authorities if required by law or to enforce our terms of service.

All third-party partners are required to protect your data and use it only for legitimate purposes.

7. Data Retention and Security

We retain your personal information only as long as necessary to fulfill service requests, comply with legal obligations, or maintain transaction records. We use encryption, secure servers, and controlled internal access to safeguard your data.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Request access, correction, or deletion of your personal information.
  • Withdraw consent for marketing communications at any time.
  • Request a summary of your stored data.

To exercise your privacy rights, please contact us at dawson@rainguardexperts.com.

9. Cookies and Tracking

Our website may use cookies, tracking pixels, or analytics tools to improve functionality and monitor website performance. You can disable or manage cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites or partner pages. We are not responsible for their content, data handling, or privacy practices. Please review their privacy policies before interacting with these external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in business, legal, or operational practices. All updates will be posted here with an updated “Effective Date.” We encourage you to periodically review this page for any changes.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

RainGuard Experts
📍 1541 Arvilla Dr, Sacramento, CA 95822, USA
📧 dawson@rainguardexperts.com
📞 (919) 276-8264

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